The facts about Bonjour-santé

Mission

HELP FACILITATE ACCESS TO HEALTHCARE THROUGH TECHNOLOGICALLY INNOVATIVE SOLUTIONS.

Mission

HELP FACILITATE ACCESS TO HEALTHCARE THROUGH TECHNOLOGICALLY INNOVATIVE SOLUTIONS.

Bonjour-santé… in numbers!

2.5 million
consultations managed
every year
45 minutes
average wait time across all
Bonjour-santé clinics
1013
participating clinics

Products and Services

Service

Description

Users

Costs

Triathlon

Registration service for medical consultation, online or automated phone line

Patients (2.5 million users in Quebec)

Medical clinics

FREE

Synchro

Waiting room management service that ensures patient confidentiality at the clinic

Patients

Medical clinics

FREE

Tandem

Virtual nurse service that allows transmission of information to the medical team before the consultation

Patients

Medical clinics

FREE

Accès20

Personalized predictive service at the clinic that alerts the patient to the pace and delays of the clinic

Patients

Medical clinics

FREE

MeVoilà

Self check-in service for patients at the clinic

Patients

Medical clinics

FREE

Périscope

OPTIONAL search service for walk-in consultation at a clinic in your area

Patients

OPTIONAL PAID

Console

Medical scheduling management service that takes into account appointment scheduling rules

Patients

Medical clinics

FREE

No-shows

Absenteeism management service for medical appointments

Medical clinics

FREE

Momentum

Automated mass communication service

Medical clinics

FREE

Corporate membership

Employers can offer Bonjour-santé subscriptions to their employees.

Patients

OPTIONAL PAID

Important Steps

2012‍
Phone registration for walk-in consultation, which eliminated morning lineups at medical clinics.
2012‍
Search engine that offers an alternative to hospital ER for cases that can be seen in clinic without an appointment
2013‍
Web and voice registration for medical consultation in one's usual clinic. In 2013, this achievement was awarded the Imagination Challenge Prize from Canada Health Infoway for making electronic appointments
2014‍
Waiting room management service promoting patient confidentiality
2015‍
Involvement with Polyclinic Levasseur, a GMF-R operated using best management practices, as evidenced by the Manager of the Year Award received at the Gala of Innovation in front-line services. This Super Clinic also serves as a test laboratory for Bonjour-santé solutions.
2017‍
Virtual nurse who sends the patient's information to the doctor in order to shorten the medical examination
2018
Online appointment request for all Quebec patients
2018‍

Award from the Association of Quebec Medical Clinics for the Optimization of Innovation Technology, a P4-P5 reorientation project deployed at the CIUSSS of East Montreal (2 other CISSS and CIUSSS also use our services )

2018‍
New mobile service which informs the patient of the delay in clinic in order to aim at a maximum waiting time of 20 minutes. Already active in 10 clinics, this innovation is supported by the world guru in artificial intelligence, Yoshua Bengio, founder of MILA. This premiere attracted the attention of the US media giant Bloomberg, then international media, in Vietnam, among others.
2018‍
Patient self check-in at the clinic
2018‍
Launch of Bonjour-santé subscriptions

About

Tootelo Innovation
Development in the health sector:
‍Bonjour-santé
2009
More than
100 000
hours invested in technology development
13 million
‍dollars invested to develop the Canadian market
165
employees
Bonjour-santé® logo
Bonjour-santé®
Services for medical clinicsBonjour-santé® subscriptionsTerms of useBrowser support statementContact usMeet our teamCareersMedia roomAs seen in the mediaFrequently asked questionsTestimonialsBonjour-santé, the FACTSMedical clinics directory
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Useful links
Ministère de la Santé et des Services sociaux“Santé mieux-être” portal from the Quebec governmentInfo-Santé 811Bonjour-santé Vs RVSQ
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