Privacy Policy

Personal information privacy policy


Updated on February 1st, 2019

Tootelo Innovation Inc. and its subsidiaries ("Tootelo") attach great importance to respect the privacy of their clients, their employees and suppliers. That is why Tootelo has implemented this personal information privacy policy ("Policy") with the aim to govern Tootelo’s practices regarding the collection, use and disclosure of personal information.

This Policy refers to how Tootelo collects, uses, discloses and protects your personal information. Our practices regarding the respect of your personal information comply with the Loi sur la Protection des renseignements personnels dans le secteur privé du Québec (hereinafter called "PRPSP"). This Policy does not apply to information that does not constitute "personal information" under applicable laws on respect of privacy.

Person responsible for privacy

Questions regarding the Policy and the procedures of Tootelo with respect to the personal information protection can be directed to the person responsible for privacy who can be reached at:

  • By telephone:  1-866-943-9480
  • By e-mail:
  • By mail:  500, Avaugour Street, Suite 2500
                    Boucherville, Quebec J4B 0G6.

Collection and use of personal information

We may collect personal information from you when you:

  • Purchase and use any of our products or services;
  • Sign up to any of our services;
  • Request information about any of our products and services;
  • Contact Tootelo Customer Service or any employees of Tootelo;
  • Visit the Tootelo web site or make transactions on said website;
  • Provide us with comments or suggestions.

Use of personal information

Tootelo may use personal information to:

  • Identify customers, employees and suppliers to establish and maintain a relationship with them;
  • Provide customers with ongoing service, to ensure proper services and to better support customers when using our services;
  • Improve our product and service offerings;
  • Provide customers with information about other products and services provided by Tootelo that may be of interest to them;
  • Protect against error and fraud;
  • Comply with legal and audit requirements.

Tootelo may also use personal information to create statistics about our company.  These statistics do not contain any information that could personally identify any individual customer, employee or supplier.

Other uses of personal information

In the event that all or part of Tootelo’s assets were sold or financed, or if Tootelo were to merge with another company, personal information in the possession of Tootelo could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the Tootelo privacy Policy.

Disclosure of personal information

Tootelo will not trade, rent or sell your personal information to any third party unless we inform you and obtain your consent.

Agents and third party transfers

Some of the products and services that are provided by Tootelo may be provided by third parties in cooperation with Tootelo. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.

Where Tootelo transfers personal information to third parties for processing on behalf of Tootelo, Tootelo shall enter into a contract containing appropriate privacy protection terms before any information is transferred to the third party. These terms must provide that the third party will not use the personal information for its own purposes, will keep the personal information secure, and will only process the information on the instructions of Tootelo.

In addition, using certain third party products to purchase products or services from Tootelo may require us to provide your personal information to third parties in order to process the transaction.

Access to and correction of personal information

You request for access to your personal information in the possession of Tootelo should be directed to the person responsible for privacy at:

  • By telephone:  1-866-943-9480
  • By e-mail:
  • By mail:  500, Avaugour Street, Suite 2500
                    Boucherville, Quebec J4B 0G6.

To ensure that the information is communicated to the right person, it may be asked to provide appropriate identification document or to identify yourself otherwise.

You may update or correct any personal information in possession of Tootelo by writing to the person responsible for privacy at Tootelo.


You may withdraw your consent to Tootelo’s use or disclosure of your personal information by contacting in writing the person responsible for privacy at the following addresses:

  • By e-mail:
  • By mail:  500, Avaugour Street, Suite 2500                
    Boucherville, Quebec J4B 0G6.

You may be asked to provide suitable identification or to otherwise identify yourself.

In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that Tootelo is no longer able to provide you certain products or services.

Record retention of personal information

Tootelo will only retain personal information for as long as it is necessary to process related transactions.

All personal information collected by Tootelo is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the website of Tootelo, is kept in confidential and secure data banks. Tootelo evaluates its equipment and security procedures regularly and modifies them if necessary, so it can remain at the leading edge of security technology.

In addition, any medical clinic doing business with Tootelo remains responsible for retaining, in accordance with applicable laws and regulations, all elements required in the electronic medical record of its clinic's users/patients, the present Policy notwithstanding. Tootelo will keep the user/patient data for as long as the clinic so requires.

Upon written request from any clinic doing business with Tootelo, the latter shall delete the data of any medical clinic making such request and/or of its users/patients.

Deletion of personal information

To delete your data, contact us at :

  • by phone:  1-866-943-9480
  • by email:
  • by mail:   500 rue d’Avaugour, bureau 2500
                            Boucherville (Québec) J4B 0G6